Refund policy

The preview exists so you don't have to gamble

Before you pay anything you see your own executive summary, your own market analysis with your county's real figures, and the complete computed financial model — including the debt service coverage ratio and whether it clears the 1.15× floor most SBA lenders apply. If the numbers do not work, we tell you that before checkout, not after.

That is deliberate. Most refund requests in this category come from someone discovering after purchase that the plan does not stand up. We would rather you did not buy it.

We refund, in full, when

• The files do not arrive or will not open. Tell us and we will fix it or refund you.
• A figure in the plan does not match the financial model. The plan and the workbook are generated from the same computed model; if you find a discrepancy between them, that is our defect and we refund.
• The balance sheet does not balance. There is a check row in the workbook that must read zero in every month. If it does not, on the model as delivered, we refund.
• A market figure is attributed to a source that does not contain it. Every figure is cited. If a citation is wrong, we refund.
• You bought within the last 14 days, have not downloaded any file, and changed your mind. No reason needed.

Write to hello@bankableplan.com with your plan link. Refunds are issued to the original payment method, usually within five business days.

We do not refund for

• A loan that was declined. No plan can promise financing. Underwriters weigh collateral, credit history, industry conditions and management experience — most of which lives outside the document.
• A change of mind after downloading the files, since the deliverable has been supplied in full.
• Figures you supplied that turned out to be wrong. The model computes from what you enter. If you would like to redo it with different inputs, the revision pack covers three regenerations within 30 days.

Consumers in the European Union

You normally have a 14-day right of withdrawal on distance contracts. Because the Service delivers digital content immediately, you are asked to consent at checkout to immediate delivery and to acknowledge that you lose the right of withdrawal once the files have been generated. Until you download them, the 14-day right stands.

Chargebacks

If something is wrong, writing to us is faster than a chargeback and we would rather fix it. hello@bankableplan.com.